About
• Introduction to KPIs — what KPIs are, why they matter, and how they create clarity, focus, and direction across any organisation. • Characteristics of Effective KPIs — clarity, relevance, measurability, and alignment to design KPIs that truly support decision-making and accountability. • KPI Development Process — step-by-step: identify objectives, select metrics, set baselines, and define targets. • Types of KPI — leading and lagging, strategic and operational, financial and functional KPIs. • Tools & Technology for KPI Tracking — dashboards, HRMS systems, analytics tools, and visualisation platforms. • Linking KPIs with Performance Management — how KPIs strengthen goal-setting, appraisals, feedback, development plans, and reward systems. • Challenges in KPI Implementation — unclear metrics, employee resistance, data limitations, and over-complex tracking. • Best Practices in KPI Management — keeping KPIs simple, reviewing them regularly, communicating them clearly, and integrating into recognition systems. • Measuring the Effectiveness of KPIs — tracking achievement trends, connecting KPIs to business outcomes, and refining indicators for continuous improvement. • Capstone Project — design, implement, and evaluate a complete KPI framework for a real or simulated business function.
You can also join this program via the mobile app. Go to the app